Clarabridge, which offers SaaS and on-premises software products designed to help companies improve their customer experience management, on Tuesday announced a full-service solution for retail banking. Clarabridge’s solutions use sentiment and text analytics to enable automatic collection, categorization and reporting on structured and unstructured data from social media interactions, call center notes, email, chats and surveys. The company’s text analytics tools use proprietary natural language processing technology and patented algorithms.